Product Support Channels
We may request you to e-mail us your login details when needed.
Our general support hours are Monday to Friday, 09:30 to 19:30 (GMT+2). During this time, we can generally provide feedback on any support queries within 0 – 24 hours, whilst we will also commit to answer any queries outside of these hours within 36 hours.
Extent of our support
We only cover support for our themes, and can’t give general SocialEngine support that isn’t related to our themes. For general SocialEngine support you will have to use SocialEngine Knowledgebase.
Definition of modification support
If you are requesting modification help, which only requires us to publish a couple lines of code, we will be glad to assist you. If however your query requires more than that amount of code to be published, we might provide some guidance and suggest you to hire a developer, if you don’t have the skills to implement it yourself.
It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours.